Additional Terms and Conditions
1.Key Terms
A. Additional Authorized Driver(s) – Anyone besides you whom we approve to operate the Vehicle. This includes: (a) Authorized Drivers; (b) any additional drivers listed on the Summary or otherwise approved by us in writing; and (c) for rentals under a commercial program, your employer and coworkers, provided they are at least 21, properly licensed, and using the Vehicle for business under a separate written agreement with us or our affiliates. All additional drivers must satisfy minimum age rules and hold a valid driver’s license.
B. Authorized Drivers for Insurance replacement or own Insurance policy transfer to rental- Your spouse or domestic partner, if they have your permission, meet the minimum rental age, hold a valid driver’s license and currently listed on your existing and valid vehicle insurance policy
C. Dollars or “$” – Canadian Dollars.
D. Optional Accessories – Accessories shown on the Summary or that you accepted (example) child seats, toll devices, moving equipment, or other items.
E. Owner – The owner identified on the Summary.
F. Rental Location – The rental branch or site shown on the Summary.
G. Rental Period – Starts when you take possession and ends when we check in the Vehicle after you return it or it is otherwise recovered. The Rental Period will not exceed [28] days. If you keep the Vehicle beyond the [28th] day, you agree a new Rental Period begins under the same Contract terms and may be assigned a new rental agreement number.
H. Renter – The person or entity identified as Renter on the Summary.
I. Return Location – The place listed on the Summary for return.
J. Vehicle – The specific vehicle identified on the Summary (or any replacement), including manufacturer‑installed equipment and items added by Owner, such as keys, key fobs, toll transponders, and EV charging cables, and any additional equipment as captured by the vehicle inspection photos.
2) Amounts You Owe
A. Charges on the Summary – You must pay all amounts shown on the Summary to us, our affiliates, or our agents. Unless the Summary states otherwise: There is a one‑day minimum charge, and a “day” is considered as a 24‑hour block beginning at the Rental Time on the Summary.
B. Other Fees – You may also owe fees set out in our Fee Schedule available upon request, to the extent permitted by law. The Fee Schedule is incorporated by reference into these terms as if fully stated here.
C. Tolls – The toll fees are not included in the Rental. Using toll roads can lead to Administration fees of $10 per each usage of the toll and the actual charges for the related trip. Charges will be levied against the Credit Card on file or portion removed from the pre-authorization hold.
D. Additional Fees– (a) Smoking clean up fee $500 (b)Late Drop fees per incident (full 24 hour charge – after standard grace period of 1 Hour (c) Pets are not allowed for sensitivity to allergy reasons to other renter – cleaning fee if pet was used in vehicle -$500 (d) vehicles deemed to return with excessive soil or in filthy condition in lieu of how renter received the vehicle, a cleaning fee of $250 (e) Administration fees ($150) may or may not apply depending on the time required to resolve for undue chargebacks. (f) Admin fees for usage of the 407-ETR toll route ($10 per usage) (g)Admin Fees of $25 for unpaid fines related to traffic violations or parking tickets
E. Your Authorizations. For any amounts due under the Rental Agreement:
1) Information sharing– We and/or our affiliates may share your name, address, payment card details, and any information needed with third parties to collect amounts due or transfer liability, without additional notice to you.
2) Card charges-If you present a credit card for payment, deposit, or security, we, our affiliates, or a third party may charge all amounts owed under the Rental Agreement to that card, including if a third-party refuses to pay. If a charge is dishonored, we may re‑submit the charge without further authorization.
3) Pre-Authorizations/holds-We will obtain an authorization or sale for the amount on the Summary; those funds may be unavailable until the return of the vehicle and an additional (up to) 20 days, in the event of a surprise charge for a parking ticket, toll fees, red light traffic ticket, speeding tickets etc. We may seek additional authorizations or deposits during the Rental Period if charges increase.
4) Final audit-All amounts are subject to final audit. The total charged may exceed the Summary if you incur additional amounts.
5) Third‑party payments-If a third party (e.g., an insurer) authorizes payment, you assign to us your right to receive that payment. Only sums received reduce what you owe. Third‑party funds may not be applied to (i) upgrades or optional products beyond those authorized, or (ii) rental days beyond those authorized. You remain responsible for all other amounts (e.g., upgrades, optional products, extra days, distance, fuel, taxes, and fees).
6.) Setoff- We may offset any amounts we owe you against amounts you owe us. After finalizing the balance, we will refund any excess collected within 20 business days via: Credit Card or a cheque.
3) Title and Condition of Vehicles
A) Title – The Vehicle and any Optional Accessories are our property or our affiliate’s property (whether owned, beneficially held, or leased), even if titled or registered to a third party. You are not our agent and cannot bind us.
B) Condition of Vehicle:
1) You acknowledge receiving the Vehicle and Optional Accessories in good working and physical condition. You accept the vehicle and optional accessories “as is” at time of Rental, after having a reasonable chance to inspect the Vehicle. Where permitted by law, we disclaim all express or implied warranties or conditions, including merchantability and fitness for a particular purpose, and any implied terms under applicable sale‑of‑goods laws. Do not alter or tamper with the Vehicle or Optional Accessories. If you or an Additional Authorized Driver find the vehicles unsafe or see warning lights, stop operation and contact us immediately.
2) Commercial Units – Where applicable: Always perform legally required daily inspections (e.g., look for damage/safety issues; check lights; maintain fluid levels, including hub oil if applicable; inspect tires for tread/wear; and keep tire pressures per manufacturer guidance). You must follow a mandated inspection schedule and maintain any required inspection records. (CVOR). Any checklist we provide is informational only. Make the Vehicle available for required inspection/maintenance. For urgent needs (e.g., a recall), provide immediate access; otherwise, we will give at least 72 Hours notice. If you fail to provide access, you’re responsible for related maintenance costs and resulting damage. Provide mileage/kilometre updates upon request. If the ABS light is on, promptly check hub oil (if applicable) on level ground with wheels straight; if hub oil is low or leaking, do not drive—arrange a tow to our designated repair shop. If a renter’s CVOR is provided at rental, it is incorporated into the Contract; if a conflict exists, these Additional Terms control outcome.
4) Use of the Vehicle
A) Permitted use- Use the Vehicle during the Rental Period in line with this Contract and applicable law. Return the Vehicle and Optional Accessories on the due date or on demand, at the Return Location, in the same condition (ordinary wear excepted). You may not apply exterior markings unless we instruct you or law requires it; remove any such markings before return. Do not remove or change any Owner identification or marks without permission.
b. Prohibited use- Doing any of the following may void optional to the extent allowed by law:
Using the Vehicle illegally, fraudulently, or recklessly, including racing, towing/pushing without written permission, transporting hazardous materials, operating while impaired, carrying more passengers than seat belts or outside the passenger compartment, entering areas of civil unrest, operating without adequate fluids, or—except in emergencies—driving off paved public roads/suitable graded roads.
Allowing operation by anyone other than you or an Authorized Additional Driver without our written consent; anyone using false identity or license; anyone whose license becomes invalid; or anyone who obtained keys without our permission.
Carrying passengers for hire, acting as a school bus, or using the Vehicle for driver training/testing/Uber/Taxi etc.
Carrying goods for hire as a common/contract/private carrier unless you: maintain required motor‑carrier liability insurance in all relevant jurisdictions, provide proof naming us as additional insured and loss payee on request, and hold proper licensing/class of license.
Modifying the Vehicle or Optional Accessories, including removing seats.
Operating contrary to manufacturer specifications (e.g., exceeding GVWR or with imbalanced load).
Assigning or subleasing the Vehicle or Contract (any attempt is void).
Testing technological components or capabilities of the Vehicle.
Taking the Vehicle into a restricted area without prior written consent. If consent is given you must obtain insurance acceptable to us
Commercial programs: use only in the ordinary course of your business, operate only with all required licenses/authorizations
c. Remedies-If you breach the Contract or use the Vehicle in a prohibited way, we may immediately terminate your right to use the Vehicle and repossess it without notice or legal process, in addition to other remedies. You and all Authorized Additional Drivers waive claims for damages from repossession (including loss/damage to contents or cargo) and will pay our costs of returning the Vehicle to the Return Location.
D)Post‑termination operation- If you or any Authorized Additional Drivers continue to operate the Rental after termination, we may report the Vehicle as stolen. You and any Authorized Additional Drivers release, indemnify, and hold us harmless from liability arising from such report and remain responsible for all charges and amounts as listed.
5) Damage, Loss, and Liability
A) Reporting and cooperation-Report any accident, damage, loss, or theft immediately (and no later than the next business day). Promptly deliver to the Rental Location any papers, notices, or legal documents related to such events. You, any authorized additional drivers, and any other party seeking benefits must fully cooperate with us and our representatives (including examinations under oath, signed statements, and other reasonable requests). The Vehicle may contain an GPS Tracking/Telematics information or similar devices; to the extent allowed by law, you consent to our retrieval and use of such data for claims handling and related purposes.
B) Your responsibility to us- Except as limited by law, you are responsible for loss of, damage to, modification of, or theft of the Vehicle and Optional Accessories during the Rental Period—regardless of fault, negligence, or acts of God. If you return the Vehicle after hours or to a non‑designated location, you accept responsibility for any such loss until we check it in. Dropping the key in the location designated Dropbox after hours does not mean the vehicle is in our possession, it remains the responsibility of the renter. You must pay:
In Reference to the actual rented Vehicle/s:
A) Repairable damage: The cost to repair; plus, a 15% ADMIN fee on the entire invoice.
B) Total loss/non‑return/theft: Fair market (retail) value immediately before the loss, minus sale proceeds, if any.
C) Optional Accessories: If repairable then the cost to repair (Renter not allowed to perform repairs without our approval). Not returned or not repairable: replacement cost or fair market value.
D) Additional Costs: towing, storage, impound, recovery, appraisal/establishing damages, and all applicable taxes/fees/mandatory charges.
E) Renter responsibility to third parties. We and/or our affiliate/s comply with motor vehicle financial responsibility laws (as insured, self‑insured, bondholder, or cash depositor). Except where required by law, we do not provide insurance or extend our financial responsibility to you, your authorized additional drivers, passengers, or third parties via this Contract. If any insurance or self‑insurance is available to you or any driver and meets applicable minimum requirements, that protection is primary for all potentially liable parties (including us and our affiliates, to the extent permitted by law). If we must extend coverage by law and you and any authorized additional drivers are in compliance, then our obligation is limited to statutory minimums and does not include a duty to defend unless required by law. Unless required by law, our financial responsibility does not cover: (a) claims by passengers; (b) workers’ compensation liabilities; (c) punitive/exemplary damages (including related costs/interest); (d) fines; (e) penalties; (f) Up to treble or multiplied damages. Misrepresentation, false information, or failure to cooperate may result in denial of a claim.
(F) Indemnity. You agree to indemnify and hold us and our affiliates harmless from any losses, liabilities, damages, injuries, claims, demands, costs, attorneys’ fees, judgments, settlements, and related expenses arising from this rental, any towing, or anyone’s use of the Vehicle or Optional Accessories. You may seek coverage from your insurer, but you remain ultimately responsible to us. Your obligation may be limited if you purchase optional protections (e.g., CDW, G&T) where applicable.
(G) Optional products (which may reduce your financial exposure or add benefits):
(1) Damage Waiver (CDW)
CDW is not insurance and is optional. If purchased, and subject to the invalidations/exclusions below, we agree to waive all or part of your responsibility for loss of, or damage to, the Vehicle, regardless of fault. The waiver is limited to any amount initialed or shown on the Summary. Other similar products like G&T (Glas & Tire) may be available. Check with your insurer or credit card issuer about your existing coverage and deductibles before deciding.
CDW is invalid if the Vehicle is used/operated: by anyone other than you or any authorized additional drivers without written consent; by an impaired driver; in the commission of a crime; in a race/speed test; to tow/push without written permission or contrary to manufacturer instructions; outside authorized jurisdictions; under a suspended/revoked/invalid license; to transport persons/property for hire; in a wanton/reckless manner or if deliberately damaged; off paved/unsuitable graded roads, carrying explosives, corrosives, medical waste, hazardous/polluting materials; in civil unrest/strike areas; in violation of hours‑of‑service rules; over GVWR; or after warning lights illuminate and damage results from continued operation.
CDW is also invalid: if you misrepresent material facts about the rental/use; if interior components are stolen/damaged while unlocked or keys unsecured; if you fail to report/fully cooperate after an accident or vandalism; or if the Vehicle is stolen and you fail to: return original keys/key tag, file a police report within 24 hours, fully cooperate with authorities/us, or ensure the ignition was off at the time of theft.
CDW does not cover: (a) any loss at or below the Retained Responsibility amount (applies per incident); (b) overhead clearance impacts (except cargo vans or pickups under 10,000 lbs/4,536 kg GVWR); (c) keys, key fobs, EV charging cables, or Optional Accessories; (d) any loss outside Canada; (e) misfuelling or fuel‑related damage; (f) damage from inadequate/incorrect fluids (including oil, hub oil, DEF); (g) trailers/contents towed by the Vehicle; or (h) liabilities imposed by law.
6) Personal property and cargo. We are not responsible for loss, theft, or damage to personal property, cargo, or data in the Vehicle, during or after the rental, regardless of fault. No bailment is created for items carried in or left with the Vehicle or on our premises. You must indemnify us and our affiliates for losses arising from failure to remove personal property or data (including information stored in the Vehicle/Accessories). You release us from claims arising from a prior renter’s failure to remove property or data.
7) Privacy
You consent to our collection, use, disclosure, and management of personal information as described in the Contract and our Privacy Policy, which may change over time and is available at [Metrofleet.ca]. The Privacy Policy is incorporated by reference. To exercise privacy rights, opt out of communications, or learn more, use [Metrofleet.ca/privacy], call [1-866-40-FLEET], or write to [rentals@metrofleet.ca].
8) Telematics
The Vehicle may contain event data recorders, GPS, OnStar®, or comparable connected systems (collectively, Telematics Devices). You agree that we may collect location/usage and similar data (Telematics Data) and use/disclose it to: (a) deliver rental services and analyze usage/performance; (b) provide roadside, emergency, and other services; (c) locate a Vehicle suspected lost, stolen, or abandoned; and (d) comply with law. We may retain data after the Contract ends.
9) Navigation/Infotainment & OEM Apps
A) Pairing/third‑party services. If you or passengers connect a device or use services such as OnStar, Apple CarPlay, or Android Auto, personal information may transfer to and remain on the Vehicle systems. We cannot guarantee privacy of this data. You are solely responsible for deleting it before return.
B) Manufacturer/third‑party apps. If you install an OEM or third‑party app and register the Vehicle, you may share Telematics Data and personal information with that third party. Your use is governed by the app’s terms and privacy policy. We are not responsible for such use, and you release us from related claims. Before return, remove the app or de‑register the Vehicle.
10) Texts & Calls
By signing the Rental Agreement, you consent to us, our affiliates, or our representatives contacting you at the phone number(s) you provide regarding informational/transactional matters (including surveys) via live, prerecorded, or autodialed calls or texts. Your consent is not a condition of purchase or rental. For more on our practices, see [Company Privacy Policy URL].
11) Disputes
A) Governing law. This Contract is governed by the laws of the Province/Territory where you pick up the Vehicle, without regard to conflict‑of‑law rules.
B) Arbitration (where permitted). Where allowed, you and we waive jury trial and class/representative proceedings. You and we agree to arbitrate all disputes or claims arising out of or relating to this Contract, our services, communications, charges, advertising, or rental vehicles—whether based in contract, tort, statute, or otherwise, and whether arising before, during, or after the Rental Period. “You” includes any authorized additional drivers, agents, beneficiaries, assigns, and those acting on their behalf; “we/us/our” includes our employees, agents, affiliates, parents, subsidiaries, beneficiaries, assigns, and vendors, including service providers and marketing partners. No class, collective, or consolidated arbitration is permitted. Either party may pursue an individual claim in small claims court where jurisdiction allows, provided it remains an individual case. Claims implicating third‑party insurers or our financial responsibility may be brought in a court of competent jurisdiction.
(1) Procedure. Send a written Notice of Dispute describing the claim and requested relief to 235 Dundas St. E., Mississauga, ON, L5A-1W8, Canada (the “Notice Address”). If unresolved within 30 days of receipt, you may file with the ICDR (International Centre for Dispute Resolution) Canada under its Canadian Arbitration Rules (Canada rentals). Hearings will be by teleconference/videoconference unless the arbitrator determines an in‑person hearing is appropriate. In‑person hearings will be reasonably convenient for both parties; if the parties cannot agree, ICDR Canada (or the arbitrator) will set the location. Except where required by law, the existence, content, and outcome of any dispute/arbitration are confidential absent written consent of both parties.
(2) Arbitrator’s authority. For ICDR Canada matters, the arbitrator is bound by this Contract, applicable arbitration legislation, and ICDR Canada rules. The arbitrator may not join/consolidate claims. The arbitrator’s decision is final and may be confirmed or challenged as allowed by applicable Canadian legislation. The arbitrator may award the same relief a court could, but only to an individual claimant.
(3) Costs. You pay no more in arbitration filing/administrative fees than you would in court filing fees; we pay the rest as required. You cover your own attorneys/experts and other costs unless the arbitrator finds your claims or requested relief are frivolous, in which case ICDR rules apply, and we may seek reasonable attorneys’ fees. We pay any fees we are legally required to pay.
(4) Enforcement. The domestic arbitration statute of the relevant province/territory governs arbitrability. If any portion is unenforceable or inapplicable, the remainder remains effective.
12) Miscellaneous
A) Acceptance. By signing the Contract or selecting “I Accept” (at a kiosk or online), you confirm you have read and agree to be bound by the Rental Agreement and all documents incorporated by reference. Electronic signatures have the same effect as ink signatures. Except as stated, this Contract is the entire agreement and may be changed only by a written document signed by both parties.
B) Your representations. On the Contract date and throughout the Rental Period you represent: (a) you are the Renter named on the Summary; (b) you have not provided a false name, address, or driver’s license; (c) you have not withheld material facts; (d) your drivers license and all additional authorized drivers licenses will remain valid; (e) the Vehicle will be used only as permitted here; and (f) any in‑rental acknowledgements/modifications are accurate.
C) Verification. For Contract‑related matters, you authorize Owner to verify or obtain your personal, credit, and/or insurance information through credit agencies or other sources.
D) Limited power of attorney. You appoint us as your limited attorney‑in‑fact: (a) to submit claims to your insurer or card issuer if the Vehicle is damaged, lost, or stolen and you do not pay or if liability claims arise and you do not defend/indemnify us; and (b) to endorse your name to receive insurance/card payments for such claims, damages, liabilities, or charges.
E). Severability. If any provision is unlawful, void, or unenforceable, the remaining provisions remain in effect.
F) Headings. Headings are for convenience only and do not affect interpretation.
G) Compliance. You are responsible for operating the Vehicle in compliance with all applicable laws (including CVOR or similar rules). You must assist us with any lawful inspection requests, including making the Vehicle available. We cooperate with law enforcement to identify drivers of our Vehicles as required by law.
Updated: [MAR 1, 2026]
